Refund and Returns Policy

Effective Date: February 10, 2025

At EliteCoutureHubs, we take pride in offering high-quality luxury fashion items. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process in accordance with the terms outlined below.

1. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Return Window: Items must be returned within 14 days of the delivery date.

  • Condition: Items must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

  • Non-Returnable Items:

    • Final sale items, clearance products, and gift cards.

    • Personalized or custom-made items.

    • Undergarments, swimwear, and beauty products for hygiene reasons.

2. How to Initiate a Return

If your item meets the return eligibility criteria, follow these steps:

  1. Contact Us – Email us at Contact@elitecouturehubs.com with your order number and reason for the return.

  2. Approval & Instructions – Once approved, we will provide return shipping instructions.

  3. Ship Your Item – Package the item securely and ship it using a trackable shipping service. Customers are responsible for return shipping costs, except for defective or incorrect items.

3. Refund Process

  • Once we receive your returned item, we will inspect it within 5-7 business days.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item, contact us at Contact@elitecouturehubs.com within 7 days of receiving your order.

  • Exchanges are subject to stock availability.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Report it within 48 hours of delivery by emailing Contact@elitecouturehubs.com with photos of the issue.

  • We will cover the return shipping cost and send a replacement or issue a full refund, based on your preference.

6. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card provider, as processing times may vary.

  • If the issue persists, contact us at Contact@elitecouturehubs.com for further assistance.

7. Contact Us

For any return, refund, or exchange inquiries, feel free to reach out:

📍 Address: 6277 Yellow Hammer Rd, Zuni, VA 23898
📞 Hotline: (757) 242-6081
📧 Email: Contact@elitecouturehubs.com